FAQ
Frequently Asked Questions- TOP
- Frequently Asked Questions
About reservation
- Could you tell me about check-in and check-out time?
Check-in 15:00 Check-out 11:00
※It may vary depending on the plan you booked.- Can I make a reservation by phone?
Yes, sir. To make a reservation by phone, please contact us. 03-5539-2606(8:00~22:00)
Contact us on the day of the hotel representative: 0977-72-9800- When will the cancellation fee be charged?
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan you booked.- When will the payment be made?
Please pay for it when you arrive.
- Can I pay electronic money?
You can use PayPay, auPAY, d payment, Mel Pay, Alipay + WeChatPay.
- Could you tell me about the accommodation?
Click here for the terms of accommodation.
About the restaurant
- Could you tell me about the restaurant's opening hours?
2F restaurant "Le Sensoriel"
Breakfast buffet from 7:00 to 9:30 (Last in 9:00)
Food buffet from 17:30 to 21:00 (Last in 20:30)- Is it possible to use the dining room in room wear?
Please refrain from. Roomware is requested to use only in guest rooms.
Others
- Could you tell me about futon bedding?
Japanese-style rooms and Japanese-Western rooms, futons are laid in advance.
- Do you have laundromats?
There are four coin laundry rooms on the first basement floor.
Washing (automatic detergent) / 500 yen
Drying 40 minutes/200 yen- Can I check my baggage?
Please use the gauge room on the first floor.
In addition, we do not store refrigerated or frozen products.