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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiries from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Please tell me about check-in and check-out time
Check-in 15:00 Check-out 11:00
※It may vary depending on the reservation plan.- Can I make a reservation by phone?
Yes. For reservations by telephone, please contact the Reservation Center: 03-5539-2606（8:00～22:00）
Please contact us at the hotel representative: 0977-72-9800- When will the cancellation fee be charged?
There will be a cancellation fee from 3 days in advance.
※It may vary depending on the reservation plan.- When is the settlement?
Please pay it when you arrive.
- Could you tell me how to pay?
You can use the following payment.
Cash/JCB/VISA/Master/AMEX/Diners/Credit Payment/au PAY/d Payment/Mellpay/PayPay/Alipay+/WeChatpay/J-coinPay/Bank Pay- Could you tell me about the accommodation agreement?
Please see here for accommodation terms.
About the restaurant
- Tell me about the opening hours of the restaurant.
2F Restaurant "Le Sensoriel"
Breakfast buffet from 7:00 to 9:30 (Last in 9:00)
Food buffet 17:30-21:00 (Last in 20:30)- Can I use the dining room with room wear?
Please refrain. We ask that you use room wear only.
Other
- Is there a parking lot?
Yes, sir.
There are 88 first parking lots (in front of the entrance) and 152 second parking lots (multiple parking lots: 4th basement floor) and can be used free of charge.- Please tell me about day trip use
Lunch and day trip bathing are not available.
- Tell me about baby goods lending
- The following items are available on a first-come, first-served basis at check-in.・Diaper-filled trash can・Baby bathWe do not accept reservations in advance.We may not be able to meet your request because the number is limited. Thank you for your understanding.
- Tell me about your futon bedding.
Japanese-style rooms and Japanese-Western rooms are laid on futons in advance.
- Do you have a coin laundry?
There is a coin laundry (4 units) on the first basement floor.
Washing (automatic detergent input) / 500 yen
Drying 40 minutes / 200 yen- Can I leave my luggage?
Please use the baggage room on the first floor.
In addition, we do not keep refrigerated or frozen items.