![Grand Mercure Beppu Bay Resort & Spa [Official] | Grand Mercure Beppu Bay Resort & Spa](https://grand-mercure-beppubay-resortandspa.jp/en/wp/wp-content/uploads/2023/10/GMH_beppubay.svg)
FAQ/CONTACTFrequently Asked Questions and Inquiries
- TOP
- Frequently Asked Questions and Inquiries
We have a summary of frequently asked questions from our customers, so please take a look before contacting us.
※If you have any inquiries about the organization, please contact the following email address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Could you tell me about check-in and check-out time?
Check-in 15:00 Check-out 11:00
※It may vary depending on your reservation plan.- Can I make a reservation over the phone?
Yes. Click here to make a reservation by phone. 03-5539-2606（8:00～22:00）
Please contact the hotel representative: 0977-72-9800- When will the cancellation fee be charged?
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on your reservation plan.- When is the payment?
Please pay at the time of arrival.
- What are the payment methods available?
The following payments are available.
Cash/JCB/VISA/Master/AMEX/Diners/Various Credit Payments/au PAY/d Payments/ Mel Pay/PayPayPay/Alipay+/WeChatpay/J-coinPay/Bank Pay- Could you tell me about the accommodation agreement?
Click here for the terms and conditions of accommodation.
About restaurant
- Could you tell me about the restaurant's business hours?
2F Restaurant "Le Sensoriel"
Breakfast buffet from 7:00 to 9:30 (Last in 9:00)
Food buffet 17:30-21:00 (Last in 20:30)- Is it possible to use the dining room in room wear?
Please refrain from it. Roomware is only available for guest rooms.
Others
- Do you have a parking lot?
Yes, sir.
There are 88 first parking lots (in front of the entrance) and 152 second parking lots (multi-story parking lot: 4th basement floor), which can be used free of charge.- Could you tell me about the day trip?
Lunch and day bathing are not available.
- Could you tell me about lending baby goods?
- The following items are available on a first-come, first-served basis at check-in.・A trash can for diapers・Baby bathWe do not accept reservations in advance.Due to the limited number, we may not be able to meet your request. Thank you for your understanding.
- Could you tell me about the futon mat?
Japanese-style rooms and Japanese-Western rooms have futons laid in advance.
- Do you have a coin laundry?
There are 4 coin laundry on the first basement floor.
Washing (automatic introduction of detergent) / 500 yen
Drying 40 minutes/200 yen- Can I check my baggage?
Please use the baggage room on the first floor.
In addition, we do not store refrigerated or frozen products.