We have compiled a list of frequently asked questions from customers, so please check before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
 Inquiries from domestic organizations: <crc@drhm.jp>
 Inquiry of overseas (inbound) organizations: <grc@drhm.jp>

About reservation

Please tell us about check-in and check-out times

Check-in 15:00 Check-out 11:00
※It may vary depending on the plan of the reservation.

Can I make a reservation by phone?

Yes. For reservations by telephone, please contact the Reservation Center:  03-5539-2606(8:00~22:00)
Contact us on the day of the hotel representative:  0977-72-9800

When will the cancellation fee be charged?

A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan of the reservation.

When is the payment?

Please pay for it when you arrive.

What are the payment methods available?

You can use the following payment.
Cash/JCB/VISA/Master/AMEX/Diners/Credit Payment/au PAY/d Payment/Mellpay/PayPay/Alipay+/WeChatpay/J-coinPay/Bank Pay

Could you tell me about accommodation terms?

Please see here for accommodation terms.

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About the restaurant

Please tell me about the restaurant opening hours.

2F Restaurant "Le Sensoriel"
Breakfast buffet 7:00 to 9:30 (Last in 9:00)
Food buffet 17:30-21:00 (Last in 20:30)

Can I use the dining room with room wear?

Please refrain from it. We ask that you use room wear only.

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Other

Is there a parking lot?

Yes, sir.
There are 88 first parking lots (in front of the entrance) and 152 second parking lots (multiple parking lots: 4th basement floor), so you can use them free of charge.

Please tell me about day trip use

Lunch and day trip bathing are not available.

Please tell us about baby goods lending
The following items are available on a first-come, first-served basis at check-in.
・Diaper-filled trash can
・Baby bath
We do not accept reservations in advance.
We may not be able to meet your request because the number is limited. Thank you for your understanding.
Tell me about the futon laying.

Japanese-style rooms and Japanese-Western rooms are laid on futons in advance.

Do you have coin laundry?

There is a coin laundry (4 units) on the basement floor.
Laundry (automatic introduction of detergent) / 500 yen
Drying        40 minutes / 200 yen

Can I leave my baggage?

Please use the baggage room on the first floor.
We do not store refrigerated or frozen products.

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CHECK IN / CHECK OUT
GUESTS
Adults 2
Children 0
Age of the first child