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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please take a look before contacting us.
※If you have any questions about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Please tell me about check-in and check-out times.
Check-in 15:00 Check-out 11:00
※It may vary depending on the booking plan.- Can I make a reservation by phone?
Yes. To make a reservation by phone, please contact the Reservation Center: 03-5539-2606（8:00～22:00）
Contact us on the day of the hotel representative: 0977-72-9800- When will the cancellation fee be charged?
Cancellation fee will be charged 3 days in advance.
※It may vary depending on the booking plan.- When is the payment?
Please pay your bill upon arrival.
- What payment methods are available?
You can use the following payment.
Cash/JCB/VISA/Master/AMEX/Diners/Credit Payment/au PAY/d Payment/PayPay/Alipay+/WeChatpay/J-coinPay/Bank Pay- Could you tell me about the accommodation terms?
Click here for the terms of accommodation.
About the restaurant
- Tell me about the restaurant's business hours.
2F Restaurant "Le Sensoriel"
Breakfast buffet 7:00 to 9:30 (Last in 9:00)
Food buffet 17:30 to 21:00 (Last in 20:30)- Is it possible to use the dining room with room wear?
Please refrain from it. We ask that you use room wear only for guest rooms.
Others
- Is there a parking lot?
Yes, there is.
There are 88 parking lots (in front of the entrance) and 152 parking lots (multiple parking lots: 4th basement floor), so you can use it free of charge.- Please tell us about day trip use
Lunch and day-trip bathing are not available.
- Tell me about baby goods lending
- The following items are available on a first-come, first-served basis upon check-in.・Diaper trash can・Baby bathWe do not accept reservations in advance.Due to the limited number, we may not be able to meet your request. Thank you for your understanding.
- Could you tell me about the futon laying?
Japanese-style rooms and Japanese-Western rooms are covered with futons in advance.
- Do you have a coin laundry?
There is a coin laundry (4 units) on the first basement floor.
Washing (automatic detergent input) / 500 yen
Drying 40 minutes / 200 yen- Can I leave my luggage?
Please use the baggage room on the first floor.
We do not keep refrigerated or frozen products.